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Shipping Questions

Umamicart shipping questions

Where Does Umamicart Deliver?

We deliver to most states in the United States, and are expanding our coverage rapidly. You can use our zip code checker in the menu bar to check if we deliver to you. We’re growing quickly, so if your zip code is not currently available, check back

What Are Umamicart’s Delivery Fees?

Our shipping fees vary depending on your shipping zip code and order total. All orders must meet the delivery minimum before being eligible for delivery. You can check your cart to see the delivery minimum for your shipping zip code. You will be show

When Will My Order Be Delivered?

Shipping times will vary depending on your zip code. At checkout, you will be able to choose a shipping or delivery date for your order. Customers is select regions will be able to choose a scheduled delivery date within the coming week (e.g. "Get it

How Do I Know My Food Will Arrive Fresh?

Our boxes are designed to keep your food in a safe temperature range using sustainable insulation and ice packs. If you purchased any perishable foods, we suggest that you refrigerate your box as soon as it arrives, but no stress if you’re not around

Do I Need To Be At Home When My Order Is Delivered?

We do not require you to be at home when your order is delivered. Deliveries will be left at your doorstep or a secured location like an apartment lobby or with a doorman. All of our deliveries are packaged in temperature-controlled boxes to ensure y

What Happens If My Order Cannot Be Delivered?

While you do not need to be home to receive your box, our delivery team does need access to a safe location to leave your box, like a locked foyer, lobby, or a doorman. If we cannot leave your box in a safe place, our delivery team may call you to co

How Will My Meats And Seafood Arrive?

Our meats and seafood are packaged for freshness and delivered to your door in an eco-friendly, insulated box. Our boxes are designed to keep your meat within the optimal temperature range using sustainable insulation and ice packs. We suggest that y

I Have An Issue With My Order. Who Should I Contact?

Sorry to hear this! Your experience is important to us so if we can make it right, we will. As an online market, we rely on shipping to service our customers. To reduce our carbon footprint, we do not accept returns of any item once it ships. However

How Will My Order Get Delivered?

We ship all of our orders with third party delivery partners, including FedEx and CDL. Once your order is fulfilled, you'll receive a tracking link to track the status of your order, with order updates provided by our delivery partner. Your carrier d

How Long Does "Standard Shipping" take?

Standard Shipping orders will be shipped from our warehouse within 3-5 business days of the date the order is placed. Once the order ships, time in transit to your shipping address depends on your region, but is generally between 2-5 days. A tracking