What Happens If My Order Cannot Be Delivered?Updated a year ago

While you do not need to be home to receive your box, our delivery team does need access to a safe location to leave your box, like a locked foyer, lobby, or a doorman. If we cannot leave your box in a safe place, our delivery team may call you to coordinate delivery (if you have provided a phone number). If we cannot reach you or leave your box, it will be returned to our facility and our customer service team will contact you to coordinate another delivery.